Return & Refund Policy
Thank you for choosing AutoLux Shades. We want you to be completely satisfied with your purchase. lf you experience any issues or are not fully happy with your order, we’re here to help.
How to Start a Return
To initiate a return or if you encounter any problems, please contact us at:
Email: contactus@autoluxshades.com
In your email, please include the following information:
Your Customer Name and Order Number
Photos of the product in its original packaging (if applicable)
Your Order Cancellation Rights
You have the right to cancel your order within 30 days of receiving your product.
Cancellation Deadline
The deadline for canceling an order is 30 days from the date you received the goods, or when a third party you appointed (who is not the carrier) takes possession of the product.
How to Request Cancellation
To exercise your right to cancel, please notify us through:
Email: contactus@autoluxshades.com
Website: Visit our Contact Us.page..
You must clearly state your request to cancel the order in your message.
Refund Process
Once we receive the returned goods, we will process your refund within 14 days.
- Refunds will be issued to the original payment method used for the order.
- You will not incur any fees for the reimbursement.
Conditions for Returns
To be eligible for a return, please ensure:
1. The goods were purchased within the last 30 days.
2. The goods are unused and in their original packaging.
Non-Returnable Items
- Products made to your specifications or clearly personalized.
- Goods that, by their nature, are unsuitable for return (e.g., perishable, deteriorating items).
- Goods unsealed after delivery for health protection or hygiene reasons.
- Goods inseparably mixed with other items after delivery.
Returning Goods
- Return Address: The specific return address will be provided to you via email upon initiating the returnrequest.
- We recommend using an insured and trackable shipping service to ensure the safe return of your goods.
- We cannot be held responsible for goods that are damaged or lost during the return process.
- Refunds will not be processed without receiving the goods or proof of return delivery.
Gifts
- You will receive a gift credit equal to the value of the return.
- Once we receive the returned product, a gift certificate will be emailed or mailed to you.
- The refund will be issued to the original purchaser.
Contact Us
Website: Visit our Contact Us.page.
